Last updated: September 20, 2026
HypeKart collects personal data necessary for providing our on-demand delivery services. This includes your name, email address, mobile number, delivery address, order history, and payment details. If you are a delivery partner, we also collect background location data to facilitate order dispatch and live tracking.
We use your information to process transactions, deliver food and groceries, communicate live order updates via SMS/notifications/email, provide customer support, and improve our services.
For customers, location is accessed while using the app to locate nearby restaurants and delivery addresses. For HypeKart Delivery Partners, our app requires background location access to assign nearby orders, estimate delivery times, and track delivery progress even when the app is closed or in the background.
We implement industry-standard encryption to protect your personal information. Payment details are processed securely through RBI-compliant, PCI-DSS certified payment gateways (e.g., Razorpay) and are not stored on our servers.
Users have the right to request deletion of their account and associated data at any time. You can request deletion directly from the Profile section in the app or by emailing us at privacy@hypekart.store.
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are:
Grievance Officer: Sandip Verma
Email: privacy@hypekart.store / support@hypekart.store
Helpline: +91 9196136363
Address: HypeKart HQ, Lucknow, Uttar Pradesh 226016, India